Call Center

Mock Environment
247
Active Calls
Real-time
30,137
Calls Today
Target: 30,137
78.5%
First Call Resolution
Target: 80%
15m 23s
Avg Call Duration
Target: 15min
£271k
Cost Today
£9 per call
4m 12s
Avg Wait Time
Target: 3min
4.2/5
Customer Satisfaction
Target: 4.5
8.2%
Abandoned Calls
Target: 5%
Call Volume Trends (Last 24 Hours)
Real-time call volume with hourly breakdown
1400↘
1,257
Peak Hour
30,137
Total Today
+12%
vs Yesterday
Wait Time & Satisfaction Trends
Customer experience metrics over time
Wait Time (min)
4.2↘
Satisfaction (1-5)
4.2↗
Abandoned (%)
8.2↘
Key Insight: Wait times are trending up (+0.3min) while satisfaction remains stable. Consider adding more agents during peak hours.

Live Call Queue

CustomerPhoneTypeStatusWait TimeAgentActions
James Wilson
2024-01-15 15:45
+44 161 496 0123Technical SupportActive1m 30sDavid Brown
Sky TV UK Call Center Integration
This dashboard will integrate with Sky's existing systems for billing, customer management, and call routing.
Coming Soon

Features: Real-time call routing, billing integration, customer history, package management, and retention analytics.